WARRANTY POLICY

A. SCOPE OF COVERAGE

This warranty policy applies to hand-printed artworks, printed products, and ceramic jewelry purchased directly from Leap And Linger via the official website (www.leapandlinger.com) or authorized platforms.

B. WARRANTY PERIOD

• Hand-Printed Artworks & Printed Products: Due to the handcrafted nature and the delicate material of paper, these items are not covered under warranty. However, Leap And Linger provides care guidelines to help preserve their longevity.
• Ceramic Jewelry: Covered by a 3-month warranty for manufacturing defects, including cracks during the firing process, glaze defects, or peeling unrelated to external impact.

C. PRODUCT REPLACEMENT POLICY FOR MANUFACTURING DEFECTS

1. Hand-Printed Artworks

Each hand-printed artwork on Dó paper & Xuyến Chỉ paper possesses unique details and variations. While these items are not covered by a standard warranty, Leap And Linger offers replacement or compensation via an e-gift card within 48 hours of receipt if:

• The artwork is torn or damaged due to shipping issues.
• The artwork received does not match the order.

📌 Important Notes:

• Customers must provide an unboxing video upon receipt to be eligible for support.
• Traditional handmade prints should be stored in a dry place, away from direct sunlight and high humidity to maintain their quality.

2. Ceramic Jewelry

Leap And Linger provides a 3-month warranty for manufacturing defects, including:

• Unusual glaze peeling (not caused by impact).
• Cracks appearing immediately upon unboxing.
• Production defects affecting the aesthetics or functionality of the piece.

This warranty does not cover damage caused by:

• Strong impacts, drops, scratches, or improper use.
• Exposure to harsh chemicals that may cause discoloration or surface damage.
• Unauthorized modifications or repairs made outside of Leap And Linger.

📌 Important Notes:

• If a product qualifies for warranty, Leap And Linger will repair or replace it with an equivalent item, or provide an e-gift card of equal value.
• If the item is no longer available, customers may exchange it for another product or receive an e-gift card of equivalent value.
• All warranty-related shipping costs (if applicable) are covered by Leap And Linger. Customers do not need to pay additional fees.

D. HOW TO REQUEST WARRANTY SUPPORT

To submit a warranty request, please contact Leap And Linger via:

• Email: leapandlinger@gmail.com
• Hotline: (+84) 98 563 5481
• Facebook & Instagram: @leapandlinger | @leapnlinger

When submitting a request, please provide:

• Photos or videos clearly showing the defect.
• Order number or purchase details.
• A detailed description of the issue encountered.

OUR COMMITMENT

At Leap And Linger, we believe that every product is not just a handcrafted piece but an artistic experience to be cherished. This warranty policy is designed to ensure our customers always feel valued and confident in their purchases. Should you have any questions, feel free to reach out—we're here to help!

Leap And Linger – Handcrafted with Love & Care.