1. Purpose of Data Collection
We collect certain personal information, including full name, email, phone number, and address, to facilitate customer support, consultation, and purchasing processes while ensuring customer rights and benefits. This data is not collected for personal use but solely to enhance service quality and meet your needs efficiently and accurately.
2. Scope of Data Usage
Your personal data is used for the following purposes:
- Providing product consultation, order confirmation, delivery updates, and handling complaints.
- Sending promotional emails, product updates, and useful information.
- Complying with legal requests from judicial authorities (courts, police, prosecution offices) in cases involving legal violations.
3. Data Retention Period
Your personal information is securely stored in our system until you request its deletion. If you request data removal, associated benefits, such as product exchanges or returns, may no longer be applicable due to the absence of reference data.
4. Entities with Access to Your Information
- LANSIS Business Household utilizes customer data for marketing and customer service purposes as outlined in this policy.
- Competent authorities may access your data upon request for legal investigations.
5. Data Collection & Management Entity
- LANSIS Business Household
- Address: Room 402, No. 11, Alley 183, Dang Tien Dong Street, Trung Liet Ward, Dong Da District, Hanoi, Vietnam
- Business Registration Number: 8389319494-001
- Enterprise Registration Code: 01E8040451
- Registration Date: March 27, 2024
- Website: https://leapandlinger.com
- Email: leapandlinger@gmail.com
6. Methods for Accessing & Modifying Personal Information
Customers may request modifications or deletion of their personal data by contacting us directly via phone at (+84) 98 563 5481 or emailing leapandlinger@gmail.com. We will verify and process requests within 48 business hours.
7. Complaint Resolution Mechanism
If you suspect your personal data has been misused or accessed beyond the permitted scope, please file a complaint via (+84) 98 563 5481 or email leapandlinger@gmail.com. All complaints will be reviewed and addressed within 48 business hours.
8. Commitment to Data Security
- Your personal data is strictly protected under our privacy policy. Information is collected and used only with your consent, except in cases where legal regulations apply.
- Your data will not be shared, transferred, or disclosed to any third party without your explicit approval.
- In the event of a data breach due to a cyber attack, we will promptly notify the relevant authorities and affected customers.
- Customers must provide accurate personal details, including full name, email, and phone number, and bear legal responsibility for the accuracy of this information. We are not responsible for any claims arising from incorrect personal information provided at the time of registration.