At Leap & Linger, we are committed to protecting your privacy and ensuring the security of your personal information. Our Privacy Policy outlines how we collect, use, disclose, and manage your personal information.

Information We Collect:

We collect personal information such as your name, address, email, and payment details when you make a purchase.

For account holders, we may collect information related to your account activity.

How We Use Your Information:

Personal information is used to process orders, provide customer support, and personalize your shopping experience.

We may use your email for marketing purposes, and you can opt-out at any time.

Information Sharing:

We do not sell or rent your personal information to third parties.

Your information may be shared with trusted service providers for order fulfillment and customer support.

Security Measures:

We employ industry-standard security measures to protect your personal information.

By accessing and using the services provided by Leap & Linger, you agree to the following terms:

Product Descriptions:

We make every effort to accurately represent our products, but colors and details may vary.

Order Acceptance:

We reserve the right to refuse or cancel any order for any reason.

Pricing:

Prices are subject to change without notice.

Shipping:

Shipping times and costs vary depending on the destination.

Returns:

Refer to our Return Policy for detailed information on returns and exchanges.

Intellectual Property:

All content on the Leap & Linger website is the intellectual property of Leap & Linger. You may not use, reproduce, or distribute any content without permission.

Dispute Resolution:

Any disputes will be resolved through negotiation or binding arbitration.

Worldwide shipping:

Leap & Linger is proud to offer worldwide shipping services. We will carefully package your product and ship it to the address you specify. Shipping times may vary depending on specific location.

Transport fee:

Specific shipping charges will be displayed at checkout.

For Lino Print Craft Products:
We accept returns for a gift card of equal value to the faulty product if there are printing errors or damage (crumpled, torn, wet, moldy, yellowed) during transportation. We do not offer refunds due to customer privacy concerns, please note this policy.

You can exchange products within 7 days from the date of receipt (based on the delivery date according to the postmark. After 7 days, we will not support exchanges) in the following cases: We delivered the wrong color, size, product, or goods (we will not support the following cases: customers did not read carefully and bought the wrong product, children ordered by mistake, or the product does not meet the customer's expectations). The exchange product must be of equal or greater value than the product previously selected by the customer (if the product or goods' value is higher, please pay the difference). If the customer selects a product of lower value, Leap And Linger will not refund the difference.

Leap And Linger does not accept returns due to natural changes in the lino print such as: the natural characteristics of the paper, ink color variations of 10-20% due to each handprint, slight differences in signatures, etc.

For Ceramic, Plaster, Resin, Polymer Clay, and Air-dry Clay Craft Products:
We accept returns for a gift card of equal value to the faulty product if it is cracked or damaged (broken, bubbly). We do not offer refunds due to customer privacy concerns, please note this policy.

You can exchange products within 7 days from the date of receipt (based on the delivery date according to the postmark. After 7 days, we will not support exchanges) in the following cases: We delivered the wrong color, size, product, or goods (we will not support the following cases: customers did not read carefully and bought the wrong product, children ordered by mistake, or the product does not meet the customer's expectations). The exchange product must be of equal or greater value than the product previously selected by the customer (if the product or goods' value is higher, please pay the difference). If the customer selects a product of lower value, Leap And Linger will not refund the difference.

Leap And Linger does not accept returns if the color differs or due to long-term use by the customer. The product's color may vary by 10-20% due to the handmade heating process, and shapes may vary by 20% due to being entirely hand-shaped.

For Other Products: Tools, Materials, etc.:
We accept returns for a gift card of equal value to the faulty product if it is cracked or damaged. We do not offer refunds due to customer privacy concerns, please note this policy.

You can exchange products within 7 days from the date of receipt (based on the delivery date according to the postmark. After 7 days, we will not support exchanges) in the following cases: We delivered the wrong color, size, product, or goods (we will not support the following cases: customers did not read carefully and bought the wrong product, children ordered by mistake, or the product does not meet the customer's expectations). The exchange product must be of equal or greater value than the product previously selected by the customer (if the product or goods' value is higher, please pay the difference). If the customer selects a product of lower value, Leap And Linger will not refund the difference.

Leap And Linger does not accept returns if the color differs or due to long-term use by the customer, or if the product has been used. The product's color may vary due to lighting differences during photography, please read the product description carefully before purchasing to avoid mistakes.

For Leap And Linger Workshops in Hanoi:
No refunds or exchanges for unused services. Customers will not receive refunds for any unused or missed services.

Customers can only reschedule to another day, please notify at least 30 minutes before the scheduled workshop (the new appointment will not exceed 10 days from the original booking date). You will only have one reschedule opportunity, after this, we will not support further changes (it will be considered as a cancellation). We appreciate your understanding.

7 days warranty:
Linocut prints are warranted for 7 days from the date of purchase.

Warranty includes printing errors and damage due to manufacturing or shipping errors (Please record a video when unboxing the product and send it to us. We will not issue a warranty without a video unboxing the product)

14 days warranty:
Ceramic and porcelain products are warranted for 14 days from the date of purchase.

Warranty in case the product is cracked or damaged due to manufacturing or shipping errors (Please record a video when unboxing the product and send it to us. We will not issue a warranty without a video unboxing the product)

1. Receive Service:
- Leap And Linger is committed to providing quality service and great experiences for customers participating in our workshops.
- We will provide all necessary information about the workshops, including content, time, location and cost.
- Customers will receive professional guidance and technical support throughout the process of participating in the workshop.

2. Cancellation Policy:
- Leap And Linger does not support refunds for workshops that have been deposited or paid in advance.
- Instead, we will accept requests to change workshop dates if notified at least 48 hours in advance of the workshop start time.

3. Request to Change Date:
- Customers can request to change the date of the workshop by contacting us directly through the following methods:
+ Book in advance via Leap And Linger's website
+ Book in advance via Viator of Leap And Linger:
• Workshop on making jewelry from ceramics
• Lino carving and printing workshop
+ Book via Leap And Linger's social media platforms:
• Leap And Linger Fanpage
• Leap And Linger Whatsapp

• Leap And Linger Instagram
- We do not support workshop scheduling via email or phone number
- Requests to change dates will be reviewed and confirmed based on the availability of space in our schedule.

Leap And Linger is committed to ensuring customer satisfaction and will do our best to provide the best workshop experience possible. Thank you customers for choosing and trusting our service.

Leap & Linger contact information:

If you have any questions or assistance, please contact us. We are here to help!

Customer support:

Email: leapandlinger@gmail.com

Wholesale requirements:

Email: leapandlinger@gmail.com

Communication & Cooperation:

Email: leapandlinger@gmail.com

Phone:

(+84) 985 635 481

Address & Workshop:

Leap & Linger headquarters

11, Lane 183, Dang Tien Dong Street, Dong Da District

Hanoi City, Vietnam, 100000

Social Media:

Instagram: @leapnlinger

Facebook: /leapandlinger

Work time:

Monday to Friday: 9:00 am - 5:00 pm [GMT+7]

We look forward to hearing from you and appreciate your interest in Leap & Linger!